Privacy Policy

Information you give us

When you submit a form or call, we collect what you choose to share. That typically includes your name, mobile number, property address, ZIP code, primary concern, optional email, preferred contact method, any deadline you mention, and your answers to service-specific questions (for example, whether a tax-sale or foreclosure sale date has been scheduled). We also record the page you submitted from, campaign parameters in the link that brought you here, and your consent choices.

Please do not send Social Security numbers, bank login credentials, complete account numbers, or full financial records through this website. If documentation becomes necessary, we will tell you what is needed and how to provide it securely.

Information collected automatically

Like most websites, our hosting and analytics may record technical information such as IP address, browser type, device type, referring page, pages viewed, and approximate location derived from IP. We use this to keep the site working, understand which pages help homeowners, and measure advertising performance. We do not send property, tax, mortgage, or hardship details to advertising platforms.

How we use your information

• To respond to your request and route it to the appropriate service.
• To prepare for a conversation about your property and any deadline you mention.
• To keep records of inquiries, consent, and follow-up status.
• To improve the website, forms, and information we provide.
• To meet legal, licensing, and recordkeeping obligations.
• To send optional updates only if you separately opt in.

Consent, calls, and text messages

Submitting a request constitutes your agreement that we may contact you by phone, text, or email about that request. Consent is not a condition of any purchase. Marketing text messages require separate consent, are optional, and may be stopped at any time by replying STOP; reply HELP for assistance. Message frequency varies, and message and data rates may apply. We do not sell or share mobile numbers with third parties for their own marketing.

This website does not record telephone calls. Before any call recording or AI phone service is activated, the recording notice, consent requirements, and handling of transcripts must be reviewed. Any AI phone assistant will identify itself at the start of the call. Website AI chat is labeled separately and is not a live human chat service.

How we share information

We do not sell your personal information. We share it only as needed to operate the business and respond to you:

• Service providers that host the website, store form submissions, or provide communications tools, under confidentiality obligations.
• A prospective purchaser, where you have asked to explore an offer or program and the information is needed to evaluate the property. The purchaser's identity is disclosed in the offer.
• Brokerage and closing professionals, if you choose to list or sell, including the title company or closing attorney handling the transaction.
• Legal requirements, such as a subpoena, court order, or a request from a regulator with authority over the business.

Retention

We keep inquiry records for as long as needed to respond, document consent, and meet recordkeeping obligations, and then delete or de-identify them. You may ask us to delete your inquiry record at any time, subject to records we are legally required to keep.

Security

Submissions are transmitted over HTTPS and stored in access-controlled systems. Access is limited to people who need it to respond to you. No system is perfectly secure, so please avoid sending sensitive documents through the website.

Cookies and analytics

Essential storage keeps website functions and staff sign-in working. Optional analytics events are off unless you allow them through Privacy choices in the footer. You can change that choice at any time. Our application events do not include your property, service concern, deadline, chat, or originating service page. Advertising personalization remains off. Hosting infrastructure may keep essential security and traffic logs.

Your choices

You may ask what information we hold about you, request a correction, ask us to delete it, or opt out of optional communications at any time. Contact info@covenantrealtor.com or call (706) 426-1335. We will respond within a reasonable period and may need to verify your identity before acting on a request.

Children

This website is intended for adults. We do not knowingly collect information from children under 13.

Third-party links

Our resource library links to government and nonprofit websites. Those sites have their own privacy practices, which we do not control.

Changes to this policy

We may update this policy as the business or the law changes. The date at the top shows the latest revision. Material changes affecting how we use submitted information will be posted on this page.

Contact

Covenant Homeowner Solutions · 2918 Professional Parkway, Augusta, GA 30907 · (706) 426-1335 · info@covenantrealtor.com

See also our Terms of Use and Professional Disclosures.